FREQUENTLY ASKED QUESTIONS

Patient Info

Our Practice can be contacted during business hours on 6924 3022. Our fax number is 6924 3058.

We believe most matters are best dealt with during a booked consultation. However, if you need to speak to your GP, your GP will always endeavour to take your call, but at times, may be away or seeing to other patients. Please let us know if your call is urgent.


Our medical centre operates on an appointment basis. Our appointment system caters for urgent, non-urgent, complex, planned chronic care and preventative healthcare.

 

Walk-ins are accepted, however there may be an unavoidable wait as priority is given to patients who have a booked appointment with their GP.

 

Urgent appointments will be seen by the next available GP. Please advise reception if you believe you require an urgent appointment. Urgent appointments will be triaged by the nurse on duty.

 

Appointments can be booked in person, via phone or using the HOTDOC app. Please note, online appointment bookings are only available to existing patients. New patients are required to call the practice.

 

If you need more time with your GP, please arrange an extended consultation when booking your appointment. Please advise reception staff if you have more than one issue to discuss so the appropriate consultation time can be booked.

 

Online appointments requests are currently only available for routine appointments. If you require nursing services such as dressings, immunisations, health assessments, care planning, NDIS paperwork, INR testing or a procedure, please arrange this through reception so that the appropriate amount of time can be allocated between the nurse and your usual GP.

 

Online appointment requests are not currently available for Dr Corbett or Dr Barsoum.


Junee Medical Centre is proud to remain a fully bulk- billing facility. There is no out-of-pocket cost for patients who hold a valid Medicare or Veteran’s Affairs card.


  • Medicare cards and concession cards must be presented before each consultation.
  • Workers compensation: Patients are required to provide a valid claim number and details of their SIRA insurance agent at the time of consultation.
  • Pre-Employment Medicals, Insurance Medicals, Licence Renewals and some vaccination appointments are not covered by Medicare. Out of pocket fees, with no Medicare rebate will apply to these consultations and payment is required on the day. Our receptionist will advise of the specific fees at the time of booking.
  • Cancellation policy: Please be advised that a non-attendance/cancellation fee of $50 may apply for patients who fail to attend a pre-booked appointment, or cancel less than two (2) hours prior to their scheduled appointment time.
  • PROCEDURE FEES: As at January 1st 2025, private fees will be payable for consultations involving multiple surgical procedures on the same day. If you are attending for one procedure only, this will continue to be bulk-billed. If you are attending to have multiple procedures performed, you will be required to pay the full fee upfront and our staff can claim the Medicare rebate for you. Out of pocket fees will apply and we will provide you with a quote at the time of booking. Payment is required on the day and accounts will not be issued.


MIRENA IUD INSERTION AND REMOVAL:

Effective 1st April 2025, IUD insertions and removals will be privately billed.

  • The full cost for an IUD insertion is $150, with a rebate of $77.65.
  • The full cost for an IUD removal will be $80, with a rebate of $42.85.

Telehealth appointments are available to patients who are physically unable to attend the clinic in person. Telehealth appointments are provided at the Doctor’s discretion, according to clinical need. Please speak to our admin team to request a telehealth appointment. Please note, it is our preference to provide appointments face to face.

Telehealth appointments are only available to patients who have had a face to face consultation at our Practice within the last 12 months.

For non-Medicare card accounts, payment is required on the day of the consultation and can be made by cash, EFTPOS or Credit Card. Workers compensation patients must provide a claim number each time they present for a consultation.

At times you may experience a waiting period due to GPs tending to urgent or complex medical issues. We apologise for any inconvenience and appreciate your understanding.


If you have more than 2 brief issues to discuss, or are attending for counselling, a mental health plan, or other complex matter, please book a long appointment. Please also ensure a separate appointment is booked per family member, if you are attending with a partner or child. This allows our staff to allocate you enough time, to ensure you are not kept waiting.

Pathology results and radiology results are usually completed within 2 working days of your test. A consultation is required to discuss your test results with your Doctor. It is preferable that you see the same doctor who referred your for the tests, to ensure continuity of care.


Our reception staff will advise you by telephone if your results require urgent attention. Please ensure you keep your contact numbers up to date with our reception staff so that we are able to contact you in the event of an urgent result.

Specialist referrals, medical certificates and prescriptions (including repeats) require an appointment with your Doctor.


Referrals cannot be backdated. It is the patient's responsibility to ensure you hold a valid referral prior to your specialist appointments. Most referrals from a GP are valid for 12 months.


You must make an appointment to get a medical certificate and, we regret they cannot be backdated. This includes standard medical certificates and Centrelink / Workcover certificates.

Our Practices uses HOTDOC to communicate with patients about important preventative health reminders, cancer screening tests such as Cervical screening and routine reminders for immunisations and health assessments. If you have opted out of HOTDOC, or we do not hold a valid mobile number, you will receive these reminders via post.


Please advise your Doctor if you do not wish to receive reminders.

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.


Download our Privacy Policy here.

Our Practice takes the security and confidentiality of your medical information seriously. It is an accreditation requirement that any medical information sent by electronic means (including email) must be secure. This includes the emailing of results, referrals, prescriptions and medical certificates. Please note, results will not be sent via email unless they have been previously discussed with your Doctor.


Patients should be informed that there are risks associated with the use of email for sensitive information. Patient privacy and confidentiality may be compromised and for this reason, your consent is required before any information can be sent via email.


Any information sent by our clinic in electronic means is password protected.


Medical advice and requests for appointments are not provided via email. Email should never be used for medical emergencies. We will always endeavour to respond to emails within 48 hours.

In a medical emergency, please call 000 and ask for an ambulance.

If you require immediate medical attention when this practice is closed, please call or present to the Junee Multipurpose Service.

Phone: 6924 8200
Address: 68 Broadway, Junee 2663

You will be triaged by a nurse on duty. A doctor will be arranged to see you either face to face, or via telehealth, depending on the nature of your presentation.

Alternatively, for urgent advice, you can call our after-hours mobile on 0428 027 935. Your call will be transferred to our on call GP. We kindly request you reserve this for genuine emergencies that cannot wait until the next clinic day.

Depending on circumstances and considering the safety of all, nursing home and home visits may be provided to patients. Visits must take place during clinic hours and are at the discretion of the individual GP. If a home visit isn't appropriate, a telephone consultation may be offered as an alternative.

Home visits are available only to patients who reside within the Junee Shire and who are unable to attend the clinic in person. Please speak to our admin team to request a home visit and your request will be assessed by your usual Doctor.

Please dial Triple Zero (000) or attend the nearest hospital in an emergency.


The nearest hospital to our practice is:

Junee Multipurpose Centre

67 Broadway, Junee NSW 2663

Phone: 6924 8200


The nearest major hospital to our practice is:

Wagga Wagga Base Hospital

Edward Street, Wagga Wagga

Phone: 5943 1000

For patients with language difficulties a telephone translator service can be arrange on 131 450. For patients with hearing difficulties an Auslan interpretors can be arranged on 1300 287 526. Please advise the receptionist if you think this might be needed.

We are unable to respond to negative or defamatory reviews on social media & Google platforms as we are bound by confidentiality restrictions, regulations and ethical codes. We will not continue to provide services to individuals who leave defamatory, or unreasonable reviews without first trying to address issues directly with our team. Negative reviews or complaints via social media undermine the ideal doctor-patient relationship and quality of care which we seek to provide. We strongly request using our Feedback Form below, rather than social media to voice your concerns.

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